Terms of Use

Terms of Use

Order cut off time and alterations

Please make sure all orders are in by 1pm, the day prior to you requiring your catering. We always try to accommodate changes in catering quantities. Final numbers and large changes should be lodged by 1.00pm the day prior to the order.

Trading times

Monday to Friday - 5 days a week 7.00am to 3.30pm

GST

The prices quoted are inclusive of GST.

Last minute / same day orders

Our team is available to assist you and will make every effort to provide catering for last minute orders.  Leave it to us and we can see what we can do.

Cancellations

We require 24 hour notice on cancellations.  Cancellations fees will be incurred if an order is cancelled within 24 hours and the food cannot be reallocated.

Pricing Fluctuations

Sparrow Cafe and Catering Ltd reserves the right to alter or adapt menus, pricing and services. All prices are inclusive of GST.

Payment

Payment is due within 7 days of delivery of your catering order. We accept the following payments: cheque, EFT, Visa & MasterCard (1.5% surcharge applies on all credit card transactions).

For first time customers we require credit card details for all orders.  A 50% deposit payable on confirmation, 50% to be made within 7 business days post event.  We require credit card details for holding purposes.

Refunds

If you have any problems with any of your order please notify us immediately.  We pride ourselves on the quality of our products and offer a guarantee to customers who have; received an incorrect product, the order has not been delivered, incorrect items were delivered or you have received products that you are not satisfied with, we will ensure a refund or credit note for said item/s.

Requests for refunds must be made to us in writing via email catering@sparrowcafe.co.nz within forty eight (48) hours of the delivery being made.  Any claims after this time will not be accepted.

Where agreed upon, refunds will be processed with 7-10 business day from the delivery being made.

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